Privacy Policy

Last updated: March 9, 2026

Tsellr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our billing and invoicing platform, mobile applications, and website (collectively, the "Service").

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

  • Name, email address, and phone number
  • Business name, address, and Tax Identification Number (TIN)
  • Payment information (processed securely through third-party providers)

Business Data

To provide the Service, we store data you create including:

  • Invoices, estimates, and credit notes
  • Customer and vendor records
  • Inventory and product information
  • Payment and transaction records
  • Financial reports and analytics

Automatically Collected Information

  • Device type, operating system, and browser
  • IP address and general location
  • App usage patterns and feature interactions

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related notifications
  • Sync your data across devices when you're online
  • Generate invoices, reports, and tax summaries
  • Send service updates, security alerts, and support messages
  • Respond to customer support inquiries
  • Comply with legal obligations, including GRA tax requirements

3. Data Storage & Offline Mode

Tsellr is an offline-first platform. Your business data is stored locally on your device and syncs to our secure cloud servers when an internet connection is available. This means:

  • Your data is always accessible, even without internet
  • Data in transit is encrypted using TLS
  • Cloud-stored data is encrypted at rest
  • You can use the Service fully offline no data is sent until you connect

4. Data Sharing

We do not sell your personal or business data. We may share information with:

  • Payment processors: MTN MoMo, Vodafone Cash, AirtelTigo Money, and Paystack, solely to process your transactions
  • Cloud infrastructure providers: to securely host and back up your data
  • Legal authorities: when required by law or to protect our rights

5. Your Rights

You have the right to:

  • Access and download your business data at any time
  • Correct inaccurate personal information
  • Delete your account and associated data
  • Opt out of non-essential communications

To exercise any of these rights, contact us at hello@tsellr.com.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days and your business data within 90 days, unless retention is required by law.

7. Security

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

hello@tsellr.com
Tsellr
Accra, Ghana